Privacy Policy
Nova IT Solutions: Last updated: April 2026
1. Who we are
Nova IT Solutions is a UK-based Managed Service Provider. Our website address is https://www.novait.solutions.
Registered Address: Suite 417, 4 Springbridge Road Ealing, London, W5 2AA.
For any privacy-related queries, please contact us at: privacy@novait.solutions.
2. What Data We Collect
When you interact with our website, we may collect the following personal data:
- Contact form submissions – your name, email address, phone number, and the content of your message.
- Usage data – information about how you navigate our website, collected via cookies and Google Analytics (see Section 4).
We do not collect any special category data (e.g. health information, financial data) through this website.
Purpose
Legal Basis
Responding to your enquiry
Legitimate interests (Article 6(1)(f) UK GDPR)
Understanding how our website is used
Legitimate interests / Consent (where cookies require it)
Improving our website and services
Legitimate interests
4. Cookies & Google Analytics
Our website uses cookies to help us understand how visitors use the site. We use Google Analytics, which sets cookies that collect anonymised information such as the number of visitors, pages viewed, and traffic sources.
Google Analytics data is processed by Google LLC. You can learn more about how Google handles this data at https://policies.google.com/privacy.
You can opt out of Google Analytics tracking at any time by:
- Using our cookie consent banner when you first visit the site, or
- Installing the Google Analytics Opt-Out Browser Add-On.
5. How Long We Keep Your Data
- Contact form enquiries – retained for up to 24 months, after which they are securely deleted.
- Analytics data – retained in Google Analytics per Google’s standard data retention settings (typically 14 months).
6. Who We Share Your Data With
We do not sell or rent your personal data. We only share data with:
- Google LLC – for website analytics purposes (see Section 4).
- Our internal team – to respond to your enquiries.
All third-party processors are required to handle your data securely and in accordance with UK GDPR.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify any inaccurate data
- Erasure of your data (“right to be forgotten”)
- Restrict or object to our processing of your data
- Data portability where applicable
- Withdraw consent at any time (where consent is the legal basis)
To exercise any of these rights, please contact us at privacy@novait.solutions.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.