All-in-One Exclusive Service -
Managed IT Support & Cyber Security for UK Businesses
NovaOne+ is Nova’s all-in-one managed IT and cyber security service. It’s designed for organisations that want everything covered properly – without juggling suppliers, worrying about gaps, or dealing with surprise costs.
Rather than offering a menu of bolt-ons, NovaOne+ brings everything together under one predictable service, with clear accountability and human support at its core.
Why NovaOne+ exists
- Support handled in one place
- Security layered on separately
- Backups added later
- Strategy left until problems appear
What NovaOne+ covers
- Proactive IT management and 24/7 support
- Cyber security and threat protection
- Backup and business continuity
- Microsoft 365 protection and resilience
- Regular onsite reviews and strategic guidance
- Ongoing alignment with your business plans
- Everything works together as one system – reducing risk and improving reliability.
Predictable pricing, no hidden extras
- Predictable monthly costs
- No surprise charges for essential support
- No incentive to cut corners or rush fixes
- Support that’s focused on prevention, not reaction
Fully Managed IT Support, Cyber Security & Business IT Services in the UK
What NovaOne+ looks like in practice
NovaOne+ isn’t a collection of tools – it’s a fully managed service with structure, accountability and clear standards.
From day one, your organisation is supported through a combination of proactive monitoring, regular on-site involvement and strategic oversight.
Supporting your business
as it grows
Optional advanced disaster
recovery also available
Ongoing IT support and management includes:
- 24/7 access to real human support for urgent and critical issues
- Proactive monitoring, patching and maintenance across servers, desktops and laptops
- Unlimited remote and telephone support for users
- Regular on-site visits from the Technology Alignment Manager (TAM)
- Quarterly business reviews with a virtual Chief Information Officer (vCIO)
- IT procurement and asset management handled on your behalf
This ensures issues are identified early, systems remain aligned to best practice, and technology continues to support your business as it grows.
Built-in cyber security and resilience as standard
Security and continuity are not bolt-ons in NovaOne+. They are built in from the start.
NovaOne+ includes:
- Fully managed next-generation antivirus with EDR and ransomware rollback
- 24/7 Security Operations Centre (SOC) with XDR and MDR monitoring
- Advanced email security, phishing protection and user awareness training
- Dark web and supply chain monitoring
- Microsoft 365 backup across mailboxes, files and collaboration tools
- DNS filtering and tamper-proof endpoint protection
Optional services, such as penetration testing and advanced disaster recovery, can be added where required – but core protection is always included.
Built for growth and scalability
NovaOne+ isn’t just about keeping the lights on. It’s designed to support growth.
As your team expands, systems change and new ways of working emerge, NovaOne+ ensures your technology:
- Scales without disruption
- Supports automation and smarter workflows
- Remains secure as complexity increases
- Aligns with short and long-term business plans
AI and automation are introduced where they add real value – not as buzzwords, but as practical tools that improve efficiency and resilience.
Predicatble pricing, no hidden extras
NovaOne+ is delivered on a retainer-based model, giving you:
- Predictable monthly costs
- No surprise charges for essential support
- No incentive to cut corners or rush fixes
- Support that’s focused on prevention, not reaction
This allows you to budget confidently while knowing your IT, security and continuity are being actively managed.
Support that's focused
on prevention, not reaction
Immediate response for critical,
business-impacting issues
Clear response times, predictable support:
When issues occur, response matters. NovaOne+ operates with defined response targets, including:
- Immediate response for critical, business-impacting issues
- Priority handling for incidents affecting productivity
- Clear escalation paths and ownership
Support is available 24/7/365, including weekends and bank holidays, ensuring your organisation is never left exposed.
Human support, always available
NovaOne+ is backed by real people, available 24/7.
You’ll have access to experienced engineers, regular onsite visits from a Technology Alignment Manager, and strategic input through scheduled business reviews. This ensures issues are addressed early and technology decisions are made with confidence.
Where additional expertise is required, Nova is supported by a wider network of trusted specialists, giving you depth and scale without losing accountability.
Complete IT Support, Cyber Security and Management in One Service
What's included
NovaOne+ includes fully managed IT support and proactive system management, covering your users, devices and infrastructure.
This includes:
- 24/7 access to real human support for urgent issues
- proactive monitoring, maintenance and patching
- unlimited remote and telephone support
- regular on-site visits from your Technology Alignment Manager (TAM)
- support for new starters, leavers and day-to-day IT needs
- third-party and vendor coordination handled on your behalf
The focus is on preventing issues, resolving problems quickly, and keeping day-to-day operations running smoothly.
Security and continuity are built into NovaOne+ as standard, not added later.
Coverage includes:
- managed endpoint protection with ransomware defence
- 24/7 security monitoring and incident response
- Microsoft 365 protection and backup
- advanced email security and phishing protection
- dark web and supply-chain monitoring
- user security awareness training and simulations
This ensures your organisation is protected across devices, networks, cloud services and users.
NovaOne+ goes beyond technical support to provide long-term alignment between technology and your business plans.
This includes:
- on-site reviews and health checks
- quarterly business reviews with a virtual Chief Information Officer (vCIO)
- guidance on growth, efficiency, automation and future planning
- IT procurement and asset lifecycle management
- ongoing online staff training to support security awareness, best practice and confident use of systems
This ensures your technology investment is supported not just by systems, but by people who understand how to use them safely and effectively as your organisation evolves.
Some organisations require additional depth in specific areas.
- Where needed, Nova can provide:
- advanced disaster recovery solutions
- internal and external penetration testing
- additional resilience or compliance services
These are discussed and agreed based on your organisation’s needs – never added without clarity.
Is NovaOne+ right for your organisation?
The easiest way to find out is to review your current setup and identify where gaps may exist. A simple, no-obligation checklist to help you assess whether your IT, security and backup are fully covered as your business grows.
Or speak to a real person
if you prefer to set up a conversation right away we can arrange a call back to discuss your situation .
Certificate No: 23760
Certificate No: 23760
Certificate No: 23760
