Much more than just a support company
We bring a consultative experience to all our clients from start-ups, micro, SMB to larger multi site businesses, charities and schools. Our solutions, security, resilience and disaster recovery plans fit the organisations needs and bring business benefits for expenditure made to keep a business competitive through technology.
Our Support Services
Fast: Whether you use our app, email or call we'll get your message straight away. A unique support case/ticket is created in our service desk and we'll be resolving your issue or completing a task with the least disruption to your working day.
The Chamber has been supported by Roland and his team at Nova for several years now and we have always found the service to be excellent. The team are knowledgeable, patient, empathetic and offer value for money. As a small business we have a degree of inhouse capability but rely on support and collaboration from Nova and they are happy to help us to develop our inhouse skills or undertake more complex projects on our behalf.
They are a secure, reliable and professional partner for the Chamber and we're happy to recommend their services.
Nova IT staff are polite, professional, reliable and provide a customised service to meet our business requirements. We would recommend them to others.
We have used Nova IT Solutions since July 2015, having been left in limbo after our previous support provider folded at short notice. We did trail another local provider for a few months but they unfortunately did not provide the level of support expected. The transition to Nova IT was handled seamlessly by Roland and his team. We experienced no down time and the whole process was carried out in the background. This was critical to enable our business to function efficiently. In the short time we have been looked after by Nova I can honestly say they are the most professional IT support provider we have used.
I would love to go on about the Nova team, but the setup was so seamless that they had set it up before we realised. That's what you want as a business, simple and hassle free.
We would like to thank Nova IT Solutions for the excellent service they have provided for us. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. We really appreciate that things are explained in a clear and easy to understand way. Calls and emails are always returned promptly and problems are dealt with swiftly.
We invited Nova IT Solutions to bring our pre-existing installation up to speed. Our system was less than two years old but the slow IT network and our internet connectivity was letting us down too frequently. Nova IT Solutions resolved all our problems, provide 7 day a week support, migrated us to a more reliable broadband provider, provided a mail filtering service to protect our systems, and an updated remote back up service to safeguard all of the practice's online data. Nova IT Solutions are invaluable: we know that being able to log into our systems remotely they can respond to and resolve any issues quickly, leaving us to concentrate on managing our clinics. We particularly appreciate Nova IT Solution's depth of knowledge and reliable service. Thank you, Nova IT Solutions.
I’m so grateful to Nova IT solutions for explaining the benefits of Office365 to me. It has transformed the way I do business. Working on my own from home whilst running a family, I need to be able to access my email and more importantly my diary from wherever I am. I also need to be able to access my work and feel confident that it is safely and securely backed up at all times. Nova were able to simply explain the benefits of using a cloud based version of Office and more importantly set it up quickly and without fuss. I didn’t even need to leave my office. Their remote access is both efficient and reassuring when you have a problem. I would recommend Nova IT solutions to any small to medium business looking for IT support and wishing to find out about the benefits of the cloud in general.
Nova IT Solutions provide customer centred solutions and provide the 'biggest bang for your buck'. They work very hard going above and beyond what would normally be expected. I have no hesitation with recommending there services
The team at Nova IT Solutions are lovely people with a passion for their business. Over the past five years or so we've worked along side each other several times and they are always efficient, hard working and knowledgeable.
Nova IT Solutions are the most reliable and supportive IT consultants I have ever used. They provide IT support to my business and they never fail to deliver excellent service. They deliver not only excellent content expertise but their customer service and ability to build relationships is outstanding. Highly recommend them to any business; large or small.
Thanks for all your help, you really have helped us out of a difficult situation! The level of quality, in equipment, and service has been superb - and has transformed how we work - I wouldn't hesitate to recommend Nova IT Solutions.
We have been delighted with the service and support that has been consistently provided by Nova IT Solutions. They are incredibly responsive and efficient and we look forward to a long association with Nova IT Solutions.
We initially approached Nova IT Solutions to assist with upgrading our outdated computer system to enable us to modernise and have a centralised server with off-site back up. We are pleased with the way Nova IT Solutions interpreted our requirements and have carried out the works diligently. They offer a responsive IT support system and we are pleased with their overall performance. We would be happy to recommend anyone else to use Nova IT Solutions
During our time with Nova IT Solutions they have provided us with Exchange and SQL Server migration and Support Services and successfully supplemented our IT issues. Nova IT Solutions respond very quickly and their technical knowledge and support is excellent, and they have a modern approach to customer service that we trust and value highly. They are reliable, trustworthy and personable people who are not only expert in their field, but very good at creating good working relationships. I feel I can approach them any time we have a problem or require advise
We would like to thank Nova IT Solutions for the excellent service they have provided for us. They always take time to understand what we are trying to achieve and are helpful, patient and responsive. We really appreciate that things are explained in a clear and easy to understand way. Calls and emails are always returned promptly and problems are dealt with swiftly
Just to say we are really impressed with the way you have sorted things for us today and the internet seems super fast compared with how it has been. Thank you.
As a business with complex IT requirements we find Nova IT Solutions helpful and on call. They have often fixed problems late at night as we cannot close our systems until late because of our home workers. Offering great value and advice with many money saving applications, so important in this day and age.
Nova IT Solutions have overseen the development of our school network. Work is always completed to a high standard, on time and to budget. We have been very appreciative of the patient, friendly and reliable service. No problem is too small or too large and when they say they will get back to you, they do - quickly and with an inexpensive solution!
We are very happy with the service Nova IT Solutions provides. They are contactable seven days a week and their response times are excellent, which keeps our down time to a minimum.
Absolutely delighted with the service received from Nova and loving the new set up and everything is SO fast!